Submit a Support Request


Rapid Ticket:
Complete the Rapid Ticket form to the left and get a response within 90 minutes during normal business hours.

Telephone Support:
Contact your authorized Smartvue reseller for technical support. If you purchased the product directly from Smartvue, call us at (888) 754-4543.

Email Support:
Send a description of your issue or feature request to support@smartvue.com.






TOP 6 MOST ASKED QUESTIONS


A1: Use Bonjour (Mac) or Windows Explorer (PC) to find the IP address of your server.
A2: Connect your PC or Mac laptop to the secondary network port on the Smartvue server. Open a browser, in the address bar enter 192.168.20.1 and hit Return/Enter. Log into the Smartvue server, click on the cogwheel in the upper right corner, and then go to the Network tab. The IP address for your server will be shown there.
A: By default, the username and password to log in to the Smartvue server is:
Username: admin
Password: admin
If you have changed the Password from the default, click the key icon to reset the password.
A: Download and install the free Smartvue app for your Android, IOS, or Windows 8 device. Add your Cloudvue login credentials and select your Smartvue camera server to see your cameras.
A1: Establish a motion window inside the camera frame to specify the area for motion monitoring. Click on the cogwheel in the upper right corner, then go to the cameras tab. Find the camera for which you wish to establish a motion window, and click the “motion” button. Click the “Add” button and adjust the location and size of the motion window. Click the “Apply” button.
A2: Adjust the Threshold and Sensitivity settings in the motion window to ensure motion is properly detected for recording.
A1: Register the Smartvue server with Cloudvue by selecting the Cloudvue tab from the server settings, and create a new account. You may also register using an existing account if you want to link more than one server.
A2: Make sure the Smartvue Server is up to date with the most current available firmware version found on the Server Settings tab. You can check the current firmware version on our Twitter feed, which is also on the Support page of our web site.
A1: Video consumes substantial storage space, but can be adjusted and compressed to minimize the file footprint, depending on your specific needs. Here are some suggestions to reduce your video archive size: 1. Reduce the frame rate on your cameras (7-10 fps is usually sufficient for security purposes).
A2: Reduce the bitrate of the cameras.
A3: Reduce the resolution setting on your cameras.



VIDEO STORAGE CALCULATOR

Determine the right amount of storage you need with your Smartvue Server or Cloudvue Online Storage with the
Video Storage Calculator.

CCTV Video Surveillance Cloud



CAMERA MAPPER

The world's fastest, easiest, way to design video surveillance.
Try the free cloud service Camera Mapper and start mapping cameras today!

Stacks Image 1868



NETWORK SPEED TEST

Determine your network upload and download speed online at
Smartvue Speed Test or click below.

Stacks Image 2019



LIVE ONLINE LEARNING

Sign up for the free weekly online class "Introducing Smartvue Cloud Surveillance," every Wednesday at 2pm EST. This interactive online class is lead by one of our support engineers and features all the basics from setting up cameras to remote cloud access.

Auto Reply
Thank you for registering for Introducing Smartvue Cloud Surveillance. Your conference invitation will be sent to you shortly. If you have any questions, please feel free to call us anytime at (888) 754-4543 or email support@smartvue.com.

Signature (Supports HTML)
Sincerely, Smartvue Support

DOWNLOADS

User Guides
Email Support for User Guides

Firmware Updates
Smartvue Servers Offer Automatic Firmware Downloads - Go to SETTINGS and click the UPGRADE button.

Other Downloads
UPnP Browser (Find Your Smartvue Server IP Address on Any Windows Network)
Vivotek FD8136 Firmware


CAMERAS AND ENCODERS

Smartvue supports hundreds of HD cameras from many different manufacturers. If you do not see your camera on this list, it may still be supported. Contact Smartvue for more information at (888) 754-4543.
CAMERAS



ACTi
TCM1231

Stacks Image 6207



ACTi
TCM7411

Stacks Image 6214


Axis
209FD

Stacks Image 6221

Axis
211
211W

Stacks Image 6228



Axis
212 PTZ

Stacks Image 6235


Axis
215 PTZ

Stacks Image 6242


Axis
M1011
M1011W

Stacks Image 6249


Axis
M1031W

Stacks Image 6256


Axis
M1054

Stacks Image 6263


Axis
M1103

Stacks Image 6270


Axis
M1104

Stacks Image 6277


Axis
M1113
M1113E

Stacks Image 6284


Axis
M1114
M1114E

Stacks Image 6291


Axis
M3007
360 Camera

Stacks Image 6298


Axis
M3011

Stacks Image 6305


Axis
M3014

Stacks Image 6312


Axis
M3113-R
M3113-VE

Stacks Image 6319


Axis
M3114-R
M3114-VE

Stacks Image 6326



Axis
M3203
M3203V

Stacks Image 6333



Axis
M3204
M3204V

Stacks Image 6340



Axis
M5013

Stacks Image 6347



Axis
M5014

Stacks Image 6354



Axis
P1214
Pinhole Camera

Stacks Image 6361



Axis
P1343

Stacks Image 6368




Axis
P1343-E

Stacks Image 6375



Axis
P1344

Stacks Image 6382




Axis
P1344-E

Stacks Image 6395



Axis
P1346

Stacks Image 6408




Axis
P1346-E

Stacks Image 6421



Axis
P1347

Stacks Image 6436




Axis
P1347-E

Stacks Image 6445



Axis
P3301

Stacks Image 6459



Axis
P3301-VE

Stacks Image 6473



Axis
P3304

Stacks Image 6480



Axis
P3304-VE

Stacks Image 6487



Axis
P3343

Stacks Image 6494



Axis
P3343-V
P3343-VE

Stacks Image 6501



Axis
P3344

Stacks Image 6508


Axis
P3344-E
P3344-VE

Stacks Image 6515



Axis
P3346

Stacks Image 6522


Axis
P3346-E
P3346-VE

Stacks Image 6529


Axis
P3367

Stacks Image 6536


Axis
P3367-E
P3367-VE

Stacks Image 6543


Axis
P3364
P3364-V
P3364-LV
P3364-VE

Stacks Image 6550



Axis
P3384-VE

Stacks Image 6557


Axis
P5512

Stacks Image 6564


Axis
P5512-E

Stacks Image 6571



Axis
P5534

Stacks Image 6578



Axis
P5534-E

Stacks Image 6585




Axis
Q1755

Stacks Image 6592



Axis
Q1755-E

Stacks Image 6599



Axis
Q1910 Thermal

Stacks Image 6606



Axis
Q1910E Thermal

Stacks Image 6613



Axis
Q1921 Thermal

Stacks Image 6620



Axis
Q1921-E Thermal

Stacks Image 6627



Axis
Q6032

Stacks Image 6634



Axis
Q6032-E

Stacks Image 6641



Axis
Q6035

Stacks Image 6648



Axis
Q6035-E

Stacks Image 6655

Brickcom
WCB100AP
WCB100AE
CB100AP
CB100AE

Stacks Image 6662


Brickcom
FB100
FB130

Stacks Image 6669


Brickcom
FD100
FD130

Stacks Image 6676




Brickcom
OB100
OB130

Stacks Image 6683


Brickcom
VD100
VD130



Stacks Image 6690



Brickcom
WOB100

Stacks Image 6697


Cisco
VC220

Stacks Image 6704




Cisco
VC240



Stacks Image 6713


IQinVision
IQ32NE-V Series

Stacks Image 6720


IQinVision
IQA30NE-B5

Stacks Image 6727

IQinVision
IQD31/32
IQA30N/31N/31S
IQ33NE/35NE
IQ33NE/35NE

Stacks Image 6734


IQinVision
IQD30S

Stacks Image 6741


IQinVision
IQM30/31/32

Stacks Image 6748




Optica
B102

Stacks Image 6755




Optica
B204

Stacks Image 6762




Optica
B204M

Stacks Image 6769



Optica
D104

Stacks Image 6776




Optica
D204

Stacks Image 6783


Optica
D282

Stacks Image 6790


Optica
DV104

Stacks Image 6797


Optica
DV204M

Stacks Image 6804


Panasonic
BB-HCM531A

Stacks Image 6811


Panasonic
WV-NW502/502S
*Requires Latest Firmware

Stacks Image 6818


Panasonic
WV-SF346
*Requires Latest Firmware

Stacks Image 6825



Smartvue
S9C1/SC2

Stacks Image 6832



Samsung
SND-1011

Stacks Image 6839



Samsung
SND-5011

Stacks Image 6846


Sony
SNC-DH140

Stacks Image 6853


Sony
SNC-DH160

Stacks Image 6860


Sony
SNC-DH180

Stacks Image 6867


Toshiba
WB12A

Stacks Image 6874


Toshiba
IKWB16A

Stacks Image 6881


Toshiba
IKWB16A-W

Stacks Image 6888


Toshiba
WB30A

Stacks Image 6895


Toshiba
WB80A

Stacks Image 6902


Vivotek
FD7132

Stacks Image 6909


Vivotek
FD7141

Stacks Image 6916


Vivotek
FD8133

Stacks Image 6923


Vivotek
FD8133V

Stacks Image 6930


Vivotek
FD8134

Stacks Image 6937


Vivotek
FD8134V

Stacks Image 6944


Vivotek
FD8135H

Stacks Image 6951


Vivotek
FD8136

Stacks Image 6958


Vivotek
FD8151

Stacks Image 6965


Vivotek
FD8161

Stacks Image 6972


Vivotek
FD8162

Stacks Image 6979


Vivotek
FD8361
FD8361IL

Stacks Image 6986


Vivotek
FD8362
FD8362E

Stacks Image 6993

Vivotek
FD8372
5MP

Stacks Image 7000


Vivotek
IP7133

Stacks Image 7007


Vivotek
IP7134

Stacks Image 7014


Vivotek
IP7330

Stacks Image 7021


Vivotek
IP7361

Stacks Image 7028


Vivotek
IP8133

Stacks Image 7035


Vivotek
IP8133W

Stacks Image 7042


Vivotek
IP8151

Stacks Image 7049


Vivotek
IP8162

Stacks Image 7056


Vivotek
IP8330

Stacks Image 7063


Vivotek
IP8331

Stacks Image 7070


Vivotek
IP8332

Stacks Image 7077


Vivotek
IP8335H

Stacks Image 7084


Vivotek
IP8352

Stacks Image 7091



Vivotek
IP8362

Stacks Image 7098


Vivotek
PZ81X1

Stacks Image 7105



Vivotek
SD73X3

Stacks Image 7112



Vivotek
SD83X1

Stacks Image 7119



Vivotek
SD8362

Stacks Image 7126



Y-Cam
White

Stacks Image 7133



Y-Cam
Bullet HD
White

Stacks Image 7140



Y-Cam
Bullet HD
Black

Stacks Image 7147



Y-Cam
EyeBall

Stacks Image 7154



Y-Cam
Knight
White

Stacks Image 7161



Y-Cam
Knight
Black

Stacks Image 7168
TWO WAY AUDIO / IO


Axis
P8221
Two-Way Audio/IO

Stacks Image 7182

ENCODERS

Axis
M7001
1 Channel Encoder

Stacks Image 7197


Axis
M7014
4 Channel Encoder

Stacks Image 7204


Axis
M7010
16 Channel Encoder

Stacks Image 7211


Axis
P7210
4 Channel Encoder

Stacks Image 7218


Axis
P7010
16 Channel Encoder

Stacks Image 7225


Axis
241Q
4 Channel Encoder


Stacks Image 7234


Vivotek
VS8401
4 Channel Encoder


Stacks Image 7243


Vivotek
VS8801
8 Channel Encoder

Stacks Image 7250







FULL SERVICE SYSTEM DESIGN AND MANAGEMENT

Why worry about your surveillance system? Have Smartvue design your solution! We can take it from idea to deployment with full service management to ensure it's always working. Call (888) 754-4543 today and talk with any of our engineers.





Contact:
Smartvue Corporation
5211 Linbar Drive #507
Nashville, TN 37211 USA
(888) 754-4543
sales@smartvue.com


Smartvue protects thousands of people, places, and assets everyday, let us make your world a safer place...


Cloud Video Surveillance
Cloud Video Surveillance
Cloud Video Surveillance
Cloud Video Surveillance
Cloud Video Surveillance


HOME    SOLUTIONS    SUPPORT    ABOUT    BUY NOW