Send us a support request and get a response within 90 minutes during normal business hours.

What We Need To Know:

1.) Your unit’s MAC address (located on the back of the unit printed on a white sticker)


2.) The email address you use to log into the unit


These items will assist our team in finding your server quickly and give you the best service possible. We sincerely thank you for your cooperation.

Telephone Support:

Contact your authorized Smartvue reseller for technical support. If you purchased the product directly from Smartvue, call us at (888) 754-4543.

Email Support:

Send a description of your issue or feature request to

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